Customer Service Receptionist - Vanier

Customer Service Receptionist – Vanier

Are you organized, friendly, and passionate about human connection? Then we’re a perfect match! Our new clinic is looking for a dynamic and caring receptionist to join our team and help make a real difference in the daily experience of our patients.

MY CAREER WITHIN LOBE CLINICS

Join a human-centered network where every action is guided by values that form the acronym CONNECT: commitment, optimism, networking, novelty, exactitude, creativity and tenacity.

Your Role

As a receptionist, you play a central role in ensuring the smooth operation of the hearing health clinic. You are responsible for providing a warm welcome, managing appointment reminders, and scheduling new appointments.

At the Lobe Clinics, we foster an environment where enjoying your work is essential.

Be part of a passionate team where people always come first.

Play a key role in the success of the clinic!

Your Role

Your main responsibility will be to carry out biannual appointment reminder calls to patients — a key role in ensuring high-quality follow-up and optimal schedule management.

In addition, you will also take on the following responsibilities:

· Welcome patients with courtesy and professionalism· Answer phone calls and respond to general inquiries· Schedule, reschedule, and cancel appointments based on patient and professional availability· Keep patient records up to date· Process billing for selected audiology items and services· Manage incoming and outgoing packages· Maintain a clean, organized, and calming front-desk area· Be a cornerstone of the clinic’s day-to-day operations

Make a Real Impact—Every Day!

Your Profile

Education:

· Have a DEP in Secretarial Studies, a DEC in Office Technology, or an AEC in Secretarial Studies

· Minmum of 3 to 5 years in a similar role· Excellent spoken and written French· Professionalism, kindness, and patience· Ability to multitask and manage priorities effectively· Strong organization, autonomy, and attention to detail· Good judgment and discretion· Willingness and ability to learn

Choose a Workplace You’ll Love

What We Offer:

· Competitive salary and benefits· A supportive team culture through our “CLobe social” environment· “Happiness Days”· Modern office space· Free on-site parking

Conditions:

· Location: Until June 2, 2025 – work from the Head Office

· After June 2, 2025 – position will be based at the Vanier Clinic located at 1101 Wilfrid-Hamel Boulevard, Suite 100, Québec, Québec

· Schedule: Regular and stable hours

Interested in this opportunity? Come discover your future job! Reach out to us at rh@lobe.ca for more information.

Recruitment services available for professionals working within the Lobe Clinics network