Customer Service Receptionist - Drummondville

As a customer service receptionist/office agent, you will put your kindness, professionalism, and sense of service to work to support the patients of the hearing health professionals affiliated with the Lobe clinics network. As the first voice heard and the first point of contact, you will help turn every interaction into a reassuring, human, and exceptional experience, fully embodying the client promise: « One call. We listen. We care. »

Choose a Dream Environment in Which to Practice Your Profession

A field with a real human impact every day

• Make a concrete contribution to improving the quality of life of people with hearing loss and their loved ones.
• Build lasting relationships with a loyal and grateful clientele.

An environment where people are at the heart of every priority

• Provide essential support to professionals who are passionate about hearing health.
• Grow in a modern, professional, and caring environment focused on mutual support and collaboration.
• Enjoy a warm, friendly, and welcoming work atmosphere, as well as a Clobe social club that fosters true team cohesion.

A stable environment for a healthy work-life balance

• Enjoy a stable and predictable work schedule, Monday to Friday.
• Hold a permanent position and be affiliated with a well-established network.

Professional development opportunities

• Benefit from a complete onboarding and training program.
• Receive ongoing support from accessible managers who care about your professional path.

Your Contribution

• Welcome patients with courtesy and professionalism by providing attentive and personalized service.
• Answer calls and requests for information.
• Understand the role of each hearing health professional affiliated with the Lobe clinics network (ENT specialists, audiologists, audioprosthetists, specialized educators) in order to contribute to the proper coordination and quality of services offered.
• Schedule and manage appointments for the various hearing health professionals.
• Ensure the administrative update and thorough follow-up of patient files.
• Invoice maintenance products and certain services offered to patients.
• Help maintain a welcoming, professional, and safe clinic environment focused on customer service.
• Contribute to the management and ordering of supplies and stationery.

Your Profile

• You hold a professional diploma in secretarial studies, a college diploma in office technology, or an ACS in secretarial studies.
• You have at least 3 years of customer service experience in the health care field.
• You communicate with ease and efficiency in French, both orally and in writing.
• You are proficient with Microsoft Office Suite.
• You enjoy helping people and providing exceptional customer service, while demonstrating listening skills, empathy, and discretion.
• You are resourceful, organized, and thorough, and able to manage multiple priorities.
• You stand out for your reliability, professionalism, and strong interpersonal skills.
• You value teamwork and collaboration.

Values That Bring Us Together

Our daily actions are guided by seven important values that form the word CONNECT: Commitment, Optimism, Networking, Novelty, Exactitude, Creativity, Tenacity.

Interested in this career? Listen to your inner voice and discover your future work environment!

Contact us at agencerecrutement@lobe.ca for more information.

Recruitment services offered to professionals affiliated with Lobe clinics.