Customer Service Support Agent - Head Office

YOUR FUNCTION

The customer service support agent answers calls received by our call center. He knows the Lobe clinic network inside out and can answer all patient questions. This work gives you the chance to contribute to the improvement of a department in evolution. It is an integral part of a team where benevolence, respect, strong team spirit, rigour and innovation reign.

Do the variety of tasks and customer contact stimulate you? Feeling a strong bond of collaboration and trust in your team is essential to your professional happiness? Would you like the opportunity to participate in the implementation of better ways of doing things? We'll get along well.

STIMULATING MANDATES AWAIT YOU

Here's how you will contribute to the satisfaction of our customers:

• Act as a contact person by answering the phone
• Responding to client requests (phone, email)
• Plan the various appointments according to the needs of the clientele
• Carry out patient reminders for their check-ups
• Participate in the development of continuous improvement processes
• Any other related task

DO YOU HAVE THE RIGHT PROFILE?

• Demonstrates patience, rigour and empathy
• Needs no specific training. A positive attitude, a highly developed sense of teamwork, kindness, transparency and respect are elements that are much more important to us
• Has work experiences that have allowed him to develop his customer service skills to contribute to the improvement of our department
• Has a diploma of professional studies in secretarial work or any other relevant training
• Has 1 to 2 years of experience in a similar position.

These elements will help you to evolve well in your position:

• Of course, you must be concerned with providing excellent customer service
• Excellent written and spoken French will contribute to the quality of your communications with our valued customers
• If you speak good English, it will be a significant asset
• Really, really appreciate teamwork
• Enjoy being part of change and continuous improvement
• Master the Office suite

Advantageous conditions

• A beautiful workplace in a new modern complex – see for yourself by taking the virtual tour: http://bit.ly/Lobe_SiegeSocial
• A full-time and permanent position
• A schedule from Monday to Friday, from 8:30am to 5pm
• A competitive salary and a group insurance plan
• Mobile leaves because we want you to take time for yourself
• A canteen to spoil you every day!
• Special snacks every week
• Free parking
• An interior space for bicycles
• Nearby public transit
• Free access to a gym at no charge directly at the workplace
• A physical activity allowance to help you take care of yourself
• A lot of fun in a young and dynamic company!

OUR TEAM IS WAITING FOR YOU!