Job offer

Customer Service Support Agent - Head Office

Québec, QC

Head office

Complexe Vision

Description

Do you like to listen to others?

We will get along well !

Lobe is a large network of 60 multidisciplinary clinics where all hearing health professionals are brought together under one roof. Come contribute to changing people's lives every day!

YOUR FUNCTION

You serve as the first point of contact for patients within our large network. Always on the other end of the line, you are ready to welcome people in a professional and enthusiastic manner. You know the role of each hearing health professional and are able to inform clients about the services offered. Additionally, you guide clients to the appropriate clinics based on the service they are seeking. In doing so, you contribute to providing the exceptional, personalized service that defines the Lobe clinic network.

YOUR DAILY TASKS

Answering phone calls.
Informing patients about the services offered.
Acting as a liaison and directing calls to the correct clinic.
Taking messages and passing them to the appropriate clinic.
Calling patients to schedule their appointments as per the service requirements.

YOUR QUALITIES AND SKILLS

Professionalism
Cheerfulness
Kindness and patience
Willingness and ability to learn
Strong proficiency in spoken French
To ensure effective communication with predominantly English-speaking clients, proficiency in English is essential

CHOOSE A DREAM ENVIRONMENT

Because you enjoy making a difference in people's lives every day.
Because you want to grow within a company that cares for you and is committed to your success.
Because you share our human values: Commitment, Optimism, Networking, Novelty, Exactitude, Creativity and Tenacity (forming the word CONNECT)
Because we recognize your contribution by offering you social benefits and a competitive salary.